Tired of waiting for IT to respond? Done with the endless cycle of refreshing your platform and wondering, "will it actually work this time?" or being "10th in line"? Our e-commerce support agreement is a solution tailored specifically to your needs. You focus on scaling e-commerce operations, while we keep the technology in check – providing you with access to a dedicated e-commerce team, proactive technical support, and total peace of mind in your daily operations.
A retainer subscription is a dedicated solution for companies that want to avoid costly downtime. Instead of searching for help only after a failure occurs, you have us constantly "at hand" – ready and primed for action. This is not just reactive support; it is a continuous technological partnership. We advise, react to tickets, solve architectural problems, and ensure continuous e-commerce development shoulder-to-shoulder with your team. If you need a strict e-commerce SLA, regular consultations, or are simply tired of technical chaos – our support agreement ensures that a senior expert will always pick up the phone and provide the rescue you need.
Priority SLA support – skip the queue with guaranteed availability and rapid reaction times.
On-demand architectural consulting – consult technical decisions in real-time before implementing them.
Regular contact – consistent sync with our team, including Q&A calls and code reviews.
Predictable IT budget – an end to unexpected technical expenses. Fixed costs for fixed peace of mind.
Reduced hourly rates – the larger the retainer package, the lower the effective hourly rate for development.
Baby Weaver
€490 /mo
Standard Weaver
€790 /mo
Golden Weaver
€990 /mo
8
16
24
Hourly rate is unblocked only after using all man-hours available in your plan.
€60
€50
€40
Issue Reaction Time - Terms & conditions:
SLA works only in business hours Warsaw time (9 am - 5 pm)
Response Time - the time between the correct notification of the issue and the commencement of its repair
Workaround Time - the time between the commencement of the issue repair and restoration of the Software functioning.
Repair Time - the time between the commencement of the issue repair and the actual repair, meant by its causes and effects.
Each issue over the limit shall be solved using the subscribed package of hours. After passing the limit, the rate shall be €90/h.
24h
16h
8h
72h
48h
24h
120h
72h
48h
3
5
7
Extra to available man-hours package.
0
1 included
2 included
Academy plans for online course creation: Advanced Symfony, Basic testing course, PHP/best practices course, Software Testing Masterclass
Zero Workshop, Training, Audit, etc.
10%
20%
30%
8 or 16 man-hours of standardized training session provided one time at the beginning of collaboration to a selected group of developers.
1-day included
2-day included
Yes. You can upgrade or downgrade your e-commerce support agreement tier at any time. Simply let us know one month in advance to adjust our resource allocation.
Unused hours expire at the end of the billing cycle, but you can fully utilize them for various proactive activities: e-commerce maintenance, Q&A, architectural consultations, or deep code reviews.
Yes. Within the available retainer hours, we provide both high-level consulting and specific continuous e-commerce development tasks. The scope of work is strictly tailored to your current sprint requirements.
Yes. We operate with a transparent one-month notice period. There are no hidden "catches" or long-term vendor lock-ins.
It depends on your chosen plan – ranging from regular sync calls and priority helpdesk support to a dedicated Slack channel in the highest tiers. We always respond quickly and professionally, adhering strictly to our e-commerce SLA.
Tell us about your technical bottlenecks and challenges. Together, we’ll assess your requirements and tailor an e-commerce support agreement that fits the scale of your business perfectly.
