Tired of waiting for IT to respond? Done with the endless cycle of refreshing your platform and wondering, "will it actually work this time?" or being "10th in line"? Our e-commerce support agreement is a solution tailored specifically to your needs. You focus on scaling e-commerce operations, while we keep the technology in check – providing you with access to a dedicated e-commerce team, proactive technical support, and total peace of mind in your daily operations.
A retainer subscription is a dedicated solution for companies that want to avoid costly downtime. Instead of searching for help only after a failure occurs, you have us constantly "at hand" – ready and primed for action. This is not just reactive support; it is a continuous technological partnership. We advise, react to tickets, solve architectural problems, and ensure continuous e-commerce development shoulder-to-shoulder with your team. If you need a strict e-commerce SLA, regular consultations, or are simply tired of technical chaos – our support agreement ensures that a senior expert will always pick up the phone and provide the rescue you need.
Security – we watch over your application and let you know about risks and threats in advance.
Availability – you get access to the best Sylius specialists on the market.
Time – we work within clearly defined response, workaround and repair times.
Predictable IT budget – you know your monthly cost upfront, with no unexpected technical expenses.
Lower hourly rates – the larger the package, the less you pay for hours beyond it.
Support matched to your plan – from email, through the help desk and an Account Manager, to Slack.
Basic Weaver
€900 /mo
Standard Weaver
€1600 /mo
Weaver Pro
€2300 /mo
The total time we will spend resolving the tickets you report. Before we start working on each issue, we provide an estimated completion time.
10
20
30
The hourly rate applies only after you use all the hours included in your plan.
€65
€55
€50
The additional hours package unlocks once you use the hours included in your plan. If your needs regularly exceed it, let's talk about regular maintenance and development work, from half an FTE upwards.
40
40
40
In Basic Weaver: email only.
In Weaver Pro: a dedicated Account Manager with a monthly check-in.
In Weaver Pro: a private Slack channel with phone support.
The SLA applies during business hours (9 am – 5 pm, Warsaw time). Response: time to start the fix. Workaround: time to restore operation. Repair: time to the actual fix.
24h
16h
8h
72h
48h
24h
120h
72h
48h
A workshop, audit or consultation – our one-day services with a standard price of €1400.
10%
20%
30%
8 or 16 hours of standardized training for a group of up to 5 developers, once a year.
1 day included
2 days included
This also covers other paid events we organize. The discount applies to up to 5 tickets; above that, standard prices apply.
30% off
50% off
Free
You can cancel the subscription at any time with one month's notice. With an annual or longer agreement, you get a 10% discount.
Yes. You can upgrade or downgrade your e-commerce support agreement tier at any time. Simply let us know one month in advance to adjust our resource allocation.
Unused hours expire at the end of the billing cycle, but you can fully utilize them for various proactive activities: e-commerce maintenance, Q&A, architectural consultations, or deep code reviews.
Yes. Within the available retainer hours, we provide both high-level consulting and specific continuous e-commerce development tasks. The scope of work is strictly tailored to your current sprint requirements.
Yes. We operate with a transparent one-month notice period. There are no hidden "catches" or long-term vendor lock-ins.
It depends on your chosen plan – from regular sync calls and priority help desk support to a private Slack channel, with phone support in Weaver Pro. We always respond quickly and professionally, adhering strictly to our e-commerce SLA.
The additional hours package unlocks, up to 40 per month, billed at your plan's rate: €65 in Basic Weaver, €55 in Standard Weaver and €50 in Weaver Pro. If you exceed that limit regularly, regular maintenance and development work will serve you better – and we'll simply talk it through.
Yes. With an annual or longer agreement, the subscription price is 10% lower. Apart from the term itself, there are no additional commitments.
Tell us about your technical bottlenecks and challenges. Together, we’ll assess your requirements and tailor an e-commerce support agreement that fits the scale of your business perfectly.
